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JCPenney,5 / 5 ( 1votes )

This post contains detailed information about the JCPenney customer service telephone number, address and email to make complaints, support or feedback. We also present the social network link of the JCPenney Company. is nation’s largest apparel and home furnishings retailers, that’s on a mission to ensure every shopping experience is worth the customer’s time, money and effort.

JCPenney Customer Care

JCPenney logo

JCPenney Website




Instagram: @jcpenney

Twitter: jcpenney


JCPenney Head Office

JCPenney Company, Inc.

Shareholder Services

6501 Legacy Drive

Plano, TX 75024

JCPenney Customer Service Number (USA)

  • 972.431.1000 (Office)
  • 1-800-322-1189 (customer service)
  • 1-800-709-5777 (customer service)
  • 1-800-222-6161 (New Orders)
  • 1-800-542-0800 (Credit Card Service)
  • 1-800-527-4403 (Bill Payment)
  • 1-800-JCP-GIFT (Gift Registry)
  • 1-800-933-7115 (Warranty Info)
  • 1-888-333-6063 (Product Recalls)
  • 1-800-737-5223 (Dinnerware Queries)


JCPenney Mail Address Services
P.O. Box 690,
Columbus, OH 45272-4524

Tags: #furnishings retailers #JCPenney cs #JCPenney online store

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  1. author

    Shirley Bard2 years ago

    What is the current percentage discount for JCP retired gold card users?
    20 or 25%?

  2. author

    maria1 year ago

    Dear JC Penney ,I order on line jacket ,you e mail me that its coming on feb 11th now you say its coming on 23 rd o February if not come this week ,I will console this order ,no need jacket in march need noe its 2weeks to waiting. never by again. maria M.

  3. author

    Angie c Bazar7 months ago

    I have spoken to two of your service representatives to check on my online order number 20193373censored. One told me that there was no tracking number issued with my order. The other representative could not find a tracking number as well and gave me a case ID number and that someone was going to contact me because my purchase was never made. I would appreciate it if someone would contact me and I would like to be refunded my payment immediately. I never thought that JC Penney cheated their customers this way.

  4. author

    TERRY7 months ago

    This is the absolute worst website/company I have ever dealt with!!! Will NEVER deal with them again.. They charged my cc for a item I ordered to be sent to me… and sent it to NJ…. for a same day pick up…. after 10 tries finally got a hold of NJ store.. they did not have a clue.. Still trying to get a hold of them… on hold for over an hour even after doing the automated call back number… Again… I will NEVER deal with JC Penny again… Extremely bad customer service… as in there is NO CUSTOMER SERVICE!!!


  5. author

    Jo Ann Krucko4 months ago

    I ordered a woman’s robe several months ago. The order. # is 2020-0314-censored-. The payment was taken out of my bank acct. I received a notice that it was to be delivered on Feb 5-7. I never received the order and no adjustment for not being able to fill the order was indicated with a credit to my account. Could someone please check on this and let me know what is happening or if the order is going to be filled?

  6. author

    Janice Cantrell4 months ago

    I have always worn xersion Athletic wear and love how they are comfortable and last with no pilling. But the last two pair I bought at Penney’s Pilled all over immediately! I can’t stand to wear them anymore and wonder if Penny’s would honor and exchange.

  7. author

    Freda J Saucier2 months ago

    Hello I live in maine could you please tell me if JC is closing there store in Presque isle maine.

  8. author

    Dialina Blackhat2 months ago

    I’m very concerned about a rumor I have heard about JC Penny closing in Elko, NV. I am an avid customer of JC Penny and with the only other store being Wal-Mart, Marshalls & Ross it don’t leave a decent selection of clothing in this little town. There is a large population here and no stores to serve the people in the town. Losing JC Penny would be a great loss. I enjoy trying my clothes on to buy and you have the best baby clothes too. Please don’t close the Elko store.


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